Experience in Mediation

• 1. Settling conflicts and disputes in meetings of Owners’ Incorporations (settle disputes between owners and the Owners’ Incorporations), Owners’ Committees and Mutual Aid Committees; 2. Using mediation skills to settle complaints and conflicts of political parties in District Council Elections and Legislative Council Elections; 3. Using mediation skills to settle community and political disputes and complaints; 4. Using mediation skills to handle queries raised by political parties and District Council Members at meetings of District Council and Area Committee; 5. Using mediations skills to manage co-operations between different government departments stakeholders and citizens and facilitate mutual understanding of their respective roles and difficulties; 6. Using mediation skills to educate citizens about government departments’ duties and manage citizens’ expectations; 7. Using mediations skills to help citizens understand their underlying interests, needs and concerns and the ways to fulfill; 8. Using mediation skills to generate creative options in solving crisis and difficulties faced while holding community building activities;